MLM Soft GDPR Statement

The General Data Protection Regulation (GDPR) is a European Union regulation which protects the rights of data subjects in the European Economic Area (EEA), with respect to the processing of their personal data, as such term is defined in the GDPR. 

This statement covers our relationship with our customers from the European Economic Area only.


The MLM Soft website and platform are designed to meet the principles of the GDPR. Here are some of the actions we’ve taken to ensure our compliance with GDPR:

  • We limit the personal data we collect;
  • We have established a legal basis for the processing of that data;
  • We only retain personal data for a limited time period, after which, the data is deleted

What Personal Data is Collected and How it is Collected

Please see our Privacy Policy, which describes the categories of information we process, the purposes for which we process personal data, and how we collect that personal data. 

How Long is Personal Data Retained

If you provide information to us to request a demo or arrange an online presentation, we will keep that information for up to twelve months after your last communication with us.

We will keep personal information provided by customers for up to three months after the end of our business relationship and subject to our SaaS agreement.  All payment information will be deleted three months after processing, unless we are required by law to keep it longer. 

If you contact us directly using the contact information provided on the MLM Soft website, we will retain your contact information for a period of up to three months after we respond to your inquiry. After that, the communications will be deleted from our system, unless we are required by law to retain it longer.

Legal Basis for Processing

If you are a user of the MLM Soft website or platform located in the EEA, we rely on legitimate interest as the legal basis for processing the personal data we collect via the website and platform.

Controller and Processor

Depending on which features you choose to use, MLM Software, Inc. is both Controller and Processor of personal data covered by the Privacy Policy for purposes of European data protection legislation.


In connection with the operation of our website, MLM Software may engage third parties (each a “Subprocessor”) to process your personal data. As a condition of permitting a Subprocessor to process your personal data, we will enter into a written agreement with each Subprocessor containing data protection obligations at least as protective as the technical and organizational measures MLM Software has put into place to protect your personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.

We use the following Subprocessors to operate our website, platform, and to provide our services:


Subprocessing Activity

Operator's address

MLM Soft Ltd.

Cloud Platform Operation

Rm 1104 Crawford House, 70 Queen's Rd., Central, Hong Kong


Software Design and Programming

Nemirovicha-Danchenko ul., d.165, Novosibirsk 630087, Russian Federation

ESW Technologies FZ-LLC

Customer Support (dba Kayako) 

703 Al Thuraya Tower, Dubai, United Arab Emirates

DigitalOcean LLC

Cloud Service Provider

101 Avenue of the Americas, 10th Floor New York, NY 10013, United States

Pipedrive Inc.

Customer Relationship Management

460 Park Ave South, New York, NY 10016, United States

Zoho Corp

Subscription & Billing

4141 Hacienda Drive Pleasanton, CA 94588, United States

Google LLC

Collaboration and Productivity

1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States

PandaDoc Inc.

Contract Signing

101 California St #3975, San Francisco, CA 94111, United States

Slack Technologies Inc.

Collaboration Tool

500 Howard Street San Francisco, CA 94105, United States

Stripe Inc.

Payment Processing Gateway

510 Townsend Street San Francisco, CA 94103, United States

International Data Transfers

If you are located within the EEA when you visit the MLM Soft website or platform, we may transfer your personal data outside of the EEA. When we do, we will ensure that an adequate level of protection is provided for the information by using industry-standard encryption at rest and in transit. 

Your Data Protection Rights Under GDPR

If you are a resident of the European Union, you have certain data protection rights under the GDPR. MLM Soft will take reasonable steps to allow you to access, review, update, rectify, or delete any personal data we hold about you. 

In certain circumstances, you have the following data protection rights:

  • Right of access. The right to obtain access to your personal data.
  • Right to rectification. The right to erase or rectify inaccurate or incomplete data.
  • Right to erasure. The right to obtain the erasure of your personal data in certain circumstances.
  • Right to portability. The right to move, copy, or transfer personal data. 
  • Right to restrict processing. The right to restrict processing of personal data. 
  • Right to object to processing. The right to object to processing of personal data for certain purposes.

If you wish to exercise one of these rights, please contact us by using the contact details below. We may ask you to verify your identity before responding to these requests.

How to Contact Us

If you have any questions about this GDPR Statement, you may contact us online, or you can send correspondence to the following addresses:

USA Headquarters

5011 Gate Parkway, Bldg 100, Ste 100
Jacksonville, FL 32256

Asian Headquarters

Rm 1104 Crawford House, 70 Queen's Rd., Central
Hong Kong

Changes to this GDPR Statement

Please visit this page periodically to stay aware of any changes to this GDPR Statement, which we may update from time to time. If we modify this GDPR Statement, we will make the revised overview available at the URL of this page and indicate the date of the latest revision.